Grievance Tracking Software
Track every grievance, every step, every deadline — across your whole caseload. Then get AI that reads the collective agreement, assesses each case, and surfaces the precedents that apply. Tracking is the floor. Sertus does the work.
Already on another tracker? Import your grievances from PDF and be up and running in days.
Built by the co-author of Canadian Labour Arbitration(Brown & Beatty) — the reference text Canadian arbitrators cite.
Tracking, Done Properly
Every box a grievance tracking system should tick — and several it should have been ticking for years.
The Tracking Baseline
- Filing: File grievances electronically or upload paper grievances as PDFs — parsed automatically into structured records
- Step tracking: Follow each grievance through its steps — meetings, responses, outcomes — with dates and notes throughout
- Deadline calendar: Filing and response deadlines tracked across every active grievance on a single calendar
- Evidence repository: Documents organised by case with automatic text extraction and full-text search
- Outcomes & costs: Track resolutions, settlements, legal costs, and arbitration outcomes — case by case and in aggregate
- Reporting: Volumes by type, bargaining unit, step duration, resolution rate, and cost — for any time window
What Tracking Software Could Never Do
- Read the agreement: Sertus reads your collective agreement and flags the articles that apply to each grievance
- Extract facts: Established facts pulled from evidence documents automatically — no manual rekeying from emails or memos
- Assess each case: Strengths, weaknesses, and risks from both sides — grounded in the actual record, not a checklist
- Draft correspondence: Step letters, settlement proposals, and meeting requests drafted from the case details
- Surface precedents: Past awards on similar fact patterns retrieved automatically — including the ones that cut against you
- Answer in context: Ask the case — “Does the evidence support a seniority violation?” — and get an answer grounded in the record
The Same Caseload, Two Different Conversations
Old tracking software records the case. Sertus reads it.
A grievance tracker says
- “You have 47 open grievances.”
- “Grievance #23 is at step 2. Due date: May 14.”
- “Attach evidence here.”
- “Status: open.”
Sertus says
- “Settle #23 — the precedent is against you and the employer will take a reasonable number.”
- “#41 has a timeliness problem. Article 9.3 gives the arbitrator grounds to dismiss. Fix or withdraw.”
- “Evidence on #12 contradicts the grievor's statement. Address before step 2 or the employer will.”
- “Three past awards match this fact pattern. The 2023 OPSEU decision is directly on point.”
Tracking tells you where the grievance is. Sertus tells you what to do next.
Built for Canadian Labour Relations
Not a generic complaint tracker adapted to unions. Built from the ground up for Canadian collective agreements, grievance procedures, and arbitration practice — by Adam Beatty, Editor in Chief of Canadian Labour Arbitration (Brown & Beatty), the reference Canadian arbitrators cite.
See the Difference for Yourself
Bring a real grievance or use a sample case. We will walk you through the difference between tracking and Sertus in 30 minutes.