Complaints & Incidents
Catch workplace issues early. Track informal complaints, get AI assessment against the collective agreement, and escalate to a formal grievance when the facts support it — with all data carried forward.
From First Report to Resolution
Track and Document
- Complaint types: Individual, group, or policy — each captures the right details for the situation
- Evidence: Upload emails, memos, schedules, and other documents — PDFs are automatically read and the text extracted
- Notes and activity: Internal notes and a timestamped log of every action taken on the case
- Status tracking: Track from open through resolution — reopen if the issue resurfaces
- Reporting: See complaint volumes by type, status, bargaining unit, and time period — identify patterns across departments
Assess and Escalate
- AI analysis: The system analyses the complaint against the collective agreement and identifies which articles and provisions are relevant
- Agreement linking: Link complaints to specific collective agreement articles and provisions
- Contextual chat: Ask questions in context — “Does this violate the scheduling provisions?” — grounded in the complaint record and the applicable agreement
- Escalate to grievance: When a complaint warrants formal action, escalate with one click — employee info, facts, evidence, notes, and agreement references all transfer automatically
- Full history: The complaint stays linked to the grievance so you can trace the full history from first report to resolution
See How It Works
We'll walk you through the complaint process and how it connects to grievance management.