Labour Relations Software for Canadian Unions and Employers
The grievance platform that understands your collective agreement. Built by the author of Brown & Beatty.
Case analysis, smart deadlines, and end-to-end grievance handling. For the unions, employers, and labour counsel running Canadian grievances.
Trusted by Canadian Unions and Labour Relations teams
I LOVE IT!!! I have been playing around in the system and I will say that I am in heaven!
We can’t afford lawyers frequently and Sertus lets us be informed on how to navigate member issues.
Grievances and CBA Management
Intake
Auto-parse paper grievances from PDF — across every bargaining agent's template, including scanned forms.
Deadlines
Calendar-based tracking across every active file, tracked to each collective agreement.
Arbitration
Track hearings from referral through award — with counsel, arbitrator, and related-case history on the file.
Complaints
Catch informal issues early; one-click escalation carries everything forward.
Reporting
Built-in dashboards as well as agentic reporting to give deep AI-powered analytics for ad-hoc requests.
Agreements
Track every collective agreement, expiry date, and active letter of understanding in one place.
Members
Member database with discipline history, classification, seniority, and full case linkage.
Multi-site
Scoped access by location and bargaining unit; rolled-up reporting at the enterprise level.
Where labour relations work actually breaks down
We built Sertus for these.
~60% of legal spend
Routine correspondence, first-pass responses, and prior-file research get billed by the hour — work that could have been answered in minutes.
Same back-and-forth, billed twice
Bottlenecked expertise
A handful of senior LR specialists, business agents, and stewards gate every file. Junior staff and newer reps can’t safely take work off their desk.
A few people gate every file
Inconsistent outcomes
One site resolves; another escalates. One local settles; another arbitrates the same fact pattern — and new grievances get filed to match the softer outcome.
Same facts, opposite outcomes
Knowledge loss
Senior LR staff retire and long-serving business agents move on. How past cases were argued and settled leaves with them — and the next file starts from zero.
Precedent walks out the door
Built by the people arbitrators cite.
Canadian labour arbitration
Brown & Beatty. The reference text Canadian arbitrators cite — since the 1970s.
Adam Beatty has been its Editor in Chief since 2015. He is also Sertus's Co-Founder & Head of Legal.
What understanding your collective agreement actually looks like
Grievance Management
Track every grievance from intake to resolution in one place. Manage timelines, evidence, correspondence, and outcomes — so nothing falls through the cracks and your team stays aligned at every step.
Learn more about grievance managementGrounded Case Analysis
Get analysis tailored to each specific grievance. Surface the relevant Collective Agreement articles, identify the strengths and risks in the case, and receive strategic recommendations on next steps — so you approach every case with confidence.
Learn more about Grounded Case AnalysisIntelligent Collective Agreements
Your CBA isn't a static PDF. We work with your team to digitise it, ground every grievance in its actual language, and turn each cycle's disputes into the next round's bargaining advantage.
Learn more about Intelligent CBAsBuilt for Canadian organizations
Compliant and
sovereign by design
Sertus keeps sensitive labour relations records in Canada and aligned with the frameworks that govern them, so grievor and bargaining-unit information stays where it belongs.
Data Sovereignty
All data stored and processed in Canada. Meets public-sector residency requirements.
Provincial Compliance
Supports federal and provincial labour relations frameworks across Canada.
See it on your own files
See How It Works
We'll walk you through the platform with your own data or a sample case.