Grievance Management & Tracking
Track and manage the full grievance lifecycle from filing through arbitration — with AI that reads the collective agreement, assesses each case, and surfaces the precedents that apply. Most grievance tracking software just tracks. Sertus does the work.
Already have hundreds of cases? Import your existing grievances from PDF and be up and running in days.
Built by the co-author of Canadian Labour Arbitration(Brown & Beatty) — the reference text Canadian arbitrators cite.
Everything You Need to Run Your Caseload
Track and Manage
- Filing: Create grievances electronically or upload paper grievances as PDFs — the system scans and parses them automatically
- Step tracking: Follow each grievance through its steps — meetings, responses, and outcomes — with dates and notes at every stage
- Deadlines: Never miss a filing or response deadline — the system tracks timelines across all active grievances on a calendar
- Evidence: Upload documents — emails, memos, schedules, disciplinary letters — with automatic text extraction and search
- Costs and outcomes: Track legal costs, settlements, and how each grievance was resolved — settled, withdrawn, won, lost, or sent to arbitration
- Reporting: Grievance volumes by type, bargaining unit, and time period — plus resolution rates, step durations, and cost summaries
Analyse and Prepare
- Case assessment: AI analyses evidence, the collective agreement, and case facts to assess strengths, weaknesses, and risks from both sides
- Fact extraction: Automatically extract established facts from uploaded evidence documents and organize them on the case record
- Meeting preparation: Get AI-generated talking points and argument outlines for step meetings
- Case chat: Ask questions about the case in context — “Does the evidence support a seniority violation?” — grounded in the actual record
- Email drafting: Generate correspondence for grievance steps, settlement proposals, and meeting requests based on the case details
- Escalation from complaints: Complaints tracked in the system carry their data forward automatically when escalated to a grievance
Grievance Tracking, Surpassed
Tracking software exists because earlier software couldn't read a collective agreement. It can now. Sertus does the work tracking software can only record.
Era 1
Paper & Spreadsheets
A binder of grievance files and an Excel sheet of deadlines. Accurate until someone forgets to update it.
Era 2
Tracking Software
A database wrapped in forms. It records what you type. It can't read the agreement, assess the case, or draft the letter.
Era 3 — Sertus
AI-Native Labour Relations
The software reads the agreement, extracts facts from evidence, assesses each case, and surfaces the precedents that apply. Tracking is the floor, not the product.
Tracking software says
- “You have 47 open grievances.”
- “Grievance #23 is at step 2. Due date: May 14.”
- “Attach evidence here.”
- “Status: open.”
Sertus says
- “Settle #23 — the precedent is against you and the employer will take a reasonable number.”
- “#41 has a timeliness problem. Article 9.3 gives the arbitrator grounds to dismiss. Fix or withdraw.”
- “Evidence on #12 contradicts the grievor's statement. Address before step 2 or the employer will.”
- “Three past awards match this fact pattern. The 2023 OPSEU decision is directly on point.”
Tracking tells you where the grievance is. Sertus tells you what to do next.
See How It Works
We'll walk you through the platform with your own data or a sample case.