Sertus vs UnionTrack: Grievance-First for Canadian Locals
UnionTrack ENGAGE is strong on member engagement. Sertus is strong on the work that keeps business agents up at night — grievance caseloads, collective agreement analysis, and arbitration readiness. Built by the co-author of Canadian Labour Arbitration(Brown & Beatty).
Engagement tools vs. grievance tools
UnionTrack built its reputation on member engagement — communications, mobilisation, event tracking, and membership records. For locals focused on outreach and political action, that depth matters. Grievance handling lives inside UnionTrack as one module among many, and most of its users describe it as a tracker rather than an assistant.
Sertus starts from the opposite end. Grievances are the product. Every workflow, model, and dashboard is designed around the grievance lifecycle — intake, investigation, step meetings, arbitration preparation, and settlement. When a business agent opens a new file, Sertus reads the collective agreement, surfaces the relevant articles, and drafts a first response that the agent can edit instead of write from scratch.
For many locals, the answer is to keep a lightweight tool for membership and run Sertus for the grievance caseload. The two coexist because they solve different problems.
Where each tool is strongest
Grievance caseload
Sertus: Purpose-built. AI reads the collective agreement and drafts step letters in minutes.
UnionTrack: Tracked as cases inside a broader engagement tool.
Collective agreement search
Sertus: Natural language search across parsed articles — surfaces relevant clauses in 3 clicks.
UnionTrack: Agreements stored as attachments.
Arbitration preparation
Sertus: Generates argument outlines and evidence briefs from the case record.
UnionTrack: Manual — lives in external documents.
Member engagement
Sertus: Not the focus.
UnionTrack: Strong. Communications, events, political action.
Canadian labour law
Sertus: Provincial legislation and Canadian arbitration practice built in.
UnionTrack: Primarily US-oriented, with Canadian customers adapted in.
AI assistance
Sertus: Core to every workflow.
UnionTrack: Limited native AI in the grievance module.
Built for Canadian arbitration practice
Sertus is built by the co-author of Canadian Labour Arbitration — the reference text Canadian arbitrators cite. That authorship shapes how the platform treats every case: collective agreement provisions anchor the analysis, and arbitration standards are the bar the AI drafts are held against. See related pages on labour relations software and union management software.
Last updated: April 2026
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