Grievance Software for Prince Edward Island Workplaces

The Prince Edward Island Labour Act governs certification, bargaining, and unfair labour practice complaints in the province, with the Prince Edward Island Labour Relations Board hearing the matters that fall to the Board. Most day-to-day disputes are resolved through binding grievance arbitration under the collective agreement itself. PEI is a small jurisdiction with a tight-knit labour relations community, and the province's collective agreements still draw on the broader body of Canadian arbitration case law that employer and union counsel rely on across the country.

Sertus is built by the co-author of Canadian Labour Arbitration(Brown & Beatty) — the reference text Canadian arbitrators cite — so the platform understands PEI practice at a structural level. Step timelines reference the collective agreement itself. Grievance types map to the categories PEI arbitrators recognise. Deadline alerts fire before the clock runs out on an arbitration referral.

For employer-side teams, Sertus centralises labour relations work across multiple bargaining units and collective agreements. For union locals, Sertus replaces the scattered spreadsheets, email threads, and Word documents that most grievance files still live in with a single searchable workspace that follows a case from intake to settlement or award.

PEI's scale shapes how its labour relations community operates. The province has a comparatively small number of bargaining units and a close-knit group of labour relations practitioners on both sides of the table, and that means institutional memory matters — how a particular clause was applied three agreements ago can shape how it is argued today. Sertus is designed to preserve that institutional memory as a searchable internal library rather than as a folder of retiring-practitioner notes. An arbitration award from five years ago on the same article can be pulled up in natural language at the moment it is needed.

The public sector is the anchor of the PEI caseload. Health PEI consolidated the province's health services into a single employer operating across hospitals, long-term care, and community health sites, and the provincial government, school districts, and the University of Prince Edward Island round out the largest unionised employers. PEI UPSE represents a significant share of the provincial public service, with CUPE PEI and the PEI Nurses’ Union covering municipal, health, and broader public-sector units. Sertus supports multi-bargaining-unit employers like Health PEI under a single workspace, with cross-agreement comparison so labour relations teams can see how a similar article is treated across agreements at the same employer.