AI Supercharges Labour Relations

Learn how AI is a force multiplier for LR professionals.

It surfaces the right article, finds similar grievances, summarizes the evidence and drafts responses. You spend less time searching and compiling information and more time applying your LR expertise.

A person reviews and approves the output.

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“We're getting the same guidance from Sertus that we were paying our lawyers for.”

– VP of Labour RelationsLarge Canadian Employer

The five tasks

Where AI takes on the work

AI does the searching and compiling. You make every decision.

  • Read the grievance against your collective agreement

    AI surfaces the relevant articles, identifies the strengths and risks in the case, and gives recommendations on next steps for each grievance. Every agreement is digitized into structured articles you can search and compare across your library.You review the analysis and decide what position to take.

  • Find similar historical grievances

    Which article applies? Have we seen this before? What was the outcome? Each grievance links to the employee, the agreement, the evidence, previous cases, deadlines and the outcome, so you learn from your own grievance history.You review the matches and decide which ones apply.

  • Summarize evidence

    Timelines, evidence and correspondence sit on the grievance file. The summary starts from there, so you spend less time searching and compiling information.You review the summary before you rely on it.

  • Draft correspondence and responses

    AI assists with correspondence and drafts responses, so you start from a draft.You review, edit and send every response.

  • Identify patterns across your grievance history

    Your grievances, outcomes and agreements are connected. Built-in dashboards and agentic reporting answer ad-hoc requests.You review the findings and decide what to do with them.

The biggest benefit is giving you time back

AI is most useful when it is grounded in your own information. Connected data moves you from reactive LR management to a structured, data-driven approach.

  • Less time searching and compiling

    Articles, similar cases and evidence are gathered on the grievance file.

  • More consistent grievance management

    Every grievance is read against the same agreement language and your own history.

  • Institutional knowledge stays with you

    Positions, outcomes and documentation stay with your organization when people move on.

  • More time for LR strategy

    The hours saved go to the judgement calls.

Built by the author of Brown & Beatty

Built for Canadian
labour relations

Sertus is designed around Canadian labour relations and collective agreements, not a generic HR case-management system.

  • Data stored only in Canada

    Records are held in Canadian cloud regions.

  • Meets public-sector residency requirements

    For employers whose records must stay in Canada.

  • Federal and provincial frameworks

    Supports federally and provincially regulated workplaces.

  • English and French

    Sertus runs in both languages and reads agreements in either.

For your LR team

Put AI to work for your LR team

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